To sum it up, I use Prodigy as my "work area" and CRC as my "organization area" because I don't use any of CRC's templates. Prodigy helps me draft letters for clients, while CRC is primarily for customer service, allowing clients to communicate and upload documents. Prodigy isn't a complete CRM to replace your current one like CRC. Ultimately, it's up to you to decide what works best for your company.

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